Refund & Exchange Policy

Refund and Exchange Policy

At Jason Avenue, we believe in ensuring our customers are completely satisfied with their purchases. We understand that sometimes, things don’t work out as planned. That’s why we offer a hassle-free refund and exchange policy designed to make your shopping experience enjoyable and worry-free.

Easy Returns

  • 90-Day Window: You have 90 days from the date of purchase to initiate a return or exchange.
  • No Questions Asked: We value your experience and trust. If you’re not satisfied with your purchase, simply let us know, and we will process your return or exchange without any questions.

How to Initiate a Return or Exchange

  1. Contact Us: Reach out to our customer support team via email or phone, and we will guide you through the process.
  2. Prepare Your Item: Ensure the item is in its original condition, with tags attached and packaging intact.
  3. Return Shipping: If you’re returning an item, we will provide you with a prepaid shipping label to make the process as easy as possible.

Refunds

  • Once we receive your returned item, we will process your refund to the original payment method within 5-7 business days.

Exchanges

  • If you prefer an exchange, we will ship out your new item as soon as we receive the returned item.

Customer Support

If you have any questions or need assistance, our friendly customer support team is here to help! You can contact us at [customer support email/phone number].

Thank you for choosing Jason Avenue! We appreciate your business and look forward to serving you again.

CONTACT US 
-Contact form: https://www.jasonavenue.com/pages/contact

-Email address:  info@jasanavenue.com

-Address:  1420 Marina Bay Dr Kemah, TX 77565, USA